摘要
目的提高门诊医疗服务水平。方法问卷抽样调查2004年10月份6天门诊患者1716人,内容包括患者选择医院、选择医生、需求情况及连续服务需求。结果无论是男女、各年龄组,还是自费、医疗保险、公费医疗,其门诊医疗需求迫切性依次是解除病痛、安全、尊重、服务和知情权。连续医疗服务中首选的是预约就诊,其次是电话随访。结论患者门诊医疗需求具有多样性,医院应重视为患者解除病痛、保证医疗安全、尊重患者、提高服务水平,搞好连续医疗服务,满足不同层患者需求。
Objective To improve outpatient medical care. Methods A sample survey was conducted into 1716 outpatients during 6 days in October of 2004 using questionnaires that covered such items as the patients＇ choice of hospitals, their choice of doctors, their medical needs and their needs for continuous services. Results The medical needs of the patients, regardless of gender, age, and form of payment （personal payment, medical insurance or treatment at public expenses）, axe, in terms of urgency, disease relief, safety, respect, service, and the right to be informed. Ranking first in the needs for continuous medical services is medical appointments, with telephone follow - ups coming next. Conclusion Outpatients have diversified medical needs and hospitals ought to attach importanco to relieving patients from disease, ensuring medical safety, respecting patients, improving services, bettering continuous medical services, and satisfying the needs of patients at different levels.
出处
《中华医院管理杂志》
北大核心
2005年第10期693-695,共3页
Chinese Journal of Hospital Administration
