基于LibQUAL+^(TM)的广东高校图书馆服务质量评价被引量：88

Service Quality Evaluation Based on LibQUAL+ ^(TM)in Guangdong Academic Libraries

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摘要 LibQUAL+TM是一种基于用户的图书馆服务质量评价模型。该文应用此模型对广东省三所高校图书馆进行了问卷调查,在统计调查数据的基础上,对三所高校图书馆服务质量的状况进行了评价分析。 LibQUAL＋^TM is a user-oriented model of library service quality evaluation. This article in troduces the questionnaire surveys based on the LibQUAL＋^TM for the three academic libraries in Guangdong province. According to the statistics of the surveys, it makes analysis on the service quality of these libraries.

作者唐琼张玫曾颖陈一梅徐涌

机构地区中山大学资讯管理系

出处《大学图书馆学报》 CSSCI 北大核心 2006年第2期63-69,共7页 Journal of Academic Libraries

关键词 LIBQUAL+^TM 高校图书馆服务质量评价 LibQUAL＋^TM Academic Library Service Quality Evaluation

分类号 G251 [文化科学—图书馆学]

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参考文献8

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