摘要
门急诊工作是医院工作的最前线,是一种与病人接触最早、人数最为广泛的医疗方式。门急诊工作的状况体现了医院的整体水平和综合能力,直接代表医院的形象。1996年2月以来,北京天坛医院从"一切以病人为中心,想病人之所想,急病人之所急"出发,在门急诊工作中进行了一系列改革,改造医疗环境,简化程序,方便病人就医,实行划价、收费、配药、取药等服务的计算机一条龙服务,在急诊科实行单元化管理,聘用护工昼夜服务,受到群众好评。
The emergency treatment of outpatients is in the forefront of hospital work.It is a work in which patients are served at the very earliest time in the largest number.The conditions under which the emergency treatment is carried out reflect the general level and comprehensive capability of the hospital.Since the February of 1996,the Tiantan Hospital has made a series of reforms,recon- structed the medical environment,and unified the windows for drug pricing,fees collection,and drug distribution into a single one,which saves a lot of patients′trouble.Such a reform is based on the code: do everything for the patients and think and worry the way the patients do.The unification and the sup- ply of nursing maids for round-the-clock services are highly appreciated by the public.
出处
《中华医院管理杂志》
北大核心
1996年第12期753-755,共3页
Chinese Journal of Hospital Administration
关键词
门诊
急诊
医疗环境
医院改革
Outpatient Visit
Emergency Treatment
Medical Environment
Unification
