企业间关系质量的测度与绩效分析——基于近关系理论的研究被引量：35

The Measurement and Performance Analysis of Inter-firm RelationshipQuality:Based on Close Relationship Theory

在线阅读下载PDF

导出

摘要随着企业间合作的日益增多,如何提高合作企业间关系质量对于合作绩效的提升至关重要。本文根据社会心理学中近关系理论对关系质量内涵的界定,通过设计量表,收集国内企业的相关数据,对我国合作企业间关系质量的度量问题进行实证研究。结果表明,我国合作企业间的关系质量可以从关系强度、关系公平性和关系持久性等三个维度进行度量。在此基础上,进一步检验了关系质量各维度对合作绩效的影响。 With the increase of inter-firm cooperation, it is becoming more important for enhancing cooperative performance that improves inter-firm relationship quality. Based on the description of close relationship theory, we sent questionnaire surveys to some domestic firms to learn their opinions concerning inter-firm relationship. Using the data, we have analyzed how to measure the relationship quality, The result shows that the relationship quality of Chinese firms can be measured through the relationship strength, the relationship symmetry and the relationship duration. Moreover we tests the relationship between the relationship quality and the cooperative performance.

作者武志伟陈莹

机构地区南京大学经济学系南京大学工程管理学院

出处《预测》 CSSCI 2007年第2期8-13,共6页 Forecasting

基金教育部哲学社会科学创新基地资助项目

关键词近关系理论关系质量关系强度关系公平性关系持久性 close relationship theory relationship quality relationship strength relationship symmetry relationship duration

分类号 F270 [经济管理—企业管理]

引文网络
相关文献

参考文献14

1Crosby L A,Evans K R,Cowles D.Relationship qualityin services selling:an interpersonal influence perspective[J].Journal of Marketing,1990,54(3):68-81.
2Lagace R R,Dahlstrom R,Gassenhheimer J B.The relevance of ethical salesperson behavior on relationship quality:the pharmaceutical Industry[J].Journal of Personal Selling and Sales Management,1991,11 (4):39-47.
3Liljander V,Strandvik T.The nature of customer relationships in services[J].Advances in Services Marketing and Management,1995,4:141-168.
4Smith J B.The relation between job level and job satisfaction[J].Group and Organization Management,1998,23:470-495.
5Young J A.Strategic alliances:are they relational by definition[R].Indiana State University,Working Paper,2000.
6Holmlund M.The D&D model-dimensions and domains of relationship quality perceptions[J].Service Industries Journal,2001,21(3):13-36.
7Lages C,Lages C R,Lages L F.The reloual scale:a measure of relationship quality in export market Ventures[J].Journal of Business Research,2005,58:1040-1048.
8Kelley H H,Berscheid E C.Close relationships[M].New York:W.H.Freeman & Company,1983.72-75.
9Heide J B,John G.Alliances in industrial purchasing:the determinants of joint action in buyer-supplier relationships[J].Journal of Marketing Research,1990,27:4-36.
10Schonberger R J,Ansari A.Just-in-time purchasing can improve quality[J].Journal of Purchasing and Materials Management,1984,21:2-6.

二级参考文献27

1Anderson, James and Narus, James A,1990,"A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships", Journal of Marketing, Fall 84, Vol. 48 Issue4, 1 chart, 4 diagrams.
2Beamish, Paul W., 1985, "The Characteristics of Joint Ventures in Developed and Developing Countries", Columbia Journal of World Business, 20: p.139.
3Bontis, Nick, 1999, "Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field", International Journal of Technology Management,18, 5/6/7/8, pp.433-462.
4Buttle, F. (ed.), 1996, "Relationship Marketing: Theory and Practice", London, Chapman.
5Cohen,Wesley M. and Daniel A Levinthal, 1990, "Absoptive Capaeity:A New Perspective on Learning and Innovation", Administrative Science Quarterly, 35 pp.128-152.
6Dymsza, W. A., 1988 "Successes and Failures of Joint Ventures in Developing Countries: Lessons from Experience", in F.J. Contractor and P. Lorange (ed.), Cooperative Strategies in International Business, Lexington, Mass, Lexington Books, pp.403-424.
7Gadde L. and Snehota I., 2000, "Making the Most of Supplier Relationships", Industrial Marketing Management, 29,pp.306-316.
8Garud, R. and Nayyar, P., 1992, "Transformative Capacity: Continual Structuring by Intertemporal Technology Transfer",Strategic Management Journal, Vol.l, No.5, pp.366-385.
9Goldberg, Victor P., 1980, "Relational Exchange, Economics and Complex Contracts", American Behavioral Scientist,23, pp.337-352.
10Goodman, Lester E. and Paul A Dion, 2001,"The Determinants of Commitment in the Distributor-Manufacturer Relationship", Industrial Marketing Management, 30, pp.287-300.