摘要
目的改善门诊就诊病人排队次数多、秩序混乱状况。方法在病人就诊流程中应用医院分诊排队系统。结果病人的满意度及健康教育知晓率提高;病人排队等候时间缩短;病人投诉及护理工作缺陷发生率下降。结论医院分诊排队系统的应用明显减少了病人就诊流程中排队时间长、秩序乱等问题,可以提高病人满意度。
Objective To reduce the times of lining and improve the order of medical consultation in outpatient department. Method The auto - calling system was applied in outpatient department. Results This practice increased patients＇ satisfaction and mastery of health education, decreased the time of lining,and reduced patients＇ complaints and nursing defects. Conclusion The application of auto - calling system can shorten the lining time,improve the order of medical consultation and increase patients＇ satisfaction.
出处
《护理管理杂志》
2008年第2期57-58,共2页
Journal of Nursing Administration
关键词
分诊排队系统
就诊
流程
应用
auto - calling system
medical consultation
flow
application
