摘要
在分析了门诊病人的候诊心理特点基础上,论述了基于病人的候诊心理需求制定相应的干预措施:加强健康宣教,让病人候诊时"有事可做";随时通报候诊情况,减轻病人焦虑心理;合理安排优先病人诊疗流程;努力为病人提供舒适的候诊环境。
Based on the analysis of outpatient＇ s psychologies in waiting time, the interventions as well as strengthening health education to attract patient ＇ s attention, disclosing waiting time information to reduce patient ＇ s anxious mood, rational designing treatment process and trying to create a comfortable treatment environment were discussed.
出处
《中国医院》
2009年第8期60-61,共2页
Chinese Hospitals
关键词
候诊心理
服务质量
psychologies in waiting time, service quality
