摘要
介绍了某医院将"以人为本"服务理念融入门诊楼建设中,通过人性化配置门诊设施,精细化设计服务流程,科学化建设环境景观,对该医院门诊进行了全方位的流程改造,有效提高了患者满意率。
Human based conception was integrated into outpatient building construction. Outpatient service process was improved by allocating human based clinic facilities, optimizing service process and scientifically building hospital environment. Patients＇ satisfaction rate was promoted.
出处
《中国医院》
2009年第12期67-68,共2页
Chinese Hospitals
关键词
门诊
服务流程
以人为本
outpatient, service process, human based
