4YAM B M, ROSSITER J C. Caring in nursing: perceptions of Hong Kong nurses[J]. J Clin Nurs, 2002,9 (2) : 293-302.
5ELIZABETH A, KATHLEEN U B. Interpersonal relationships: professional communication skills for nurses [M].Washington D. C: Saunders Company, 1999: 19, 210.
6CARIS W M. Effect of video interaction analysis training on nurse-patient communication in the care of the elderly[J]. Patient Educ Couns, 2000,39 ( 1 ) : 91-103.
7BUSH E. The use of human touch to improve the well-being of older adults: A holistic nursing intervention[J]. J Holist Nurs,2001,19(3):256-270.
8KAAKINEN J, SHAPIRO E, GAYLE B M. Strategies for working with elderly clients: a qualitative analysis of elderly client/nurse practitioner communication[J].J Am Acad Nurse Pract, 2001,13 (7) :325-329.
9HALLSTROM I, ELANDER G. Needs during hospitalization: definitions and descriptions made by patients [J].Nurs Ethics,2001,8(5):409-418.
10SWEENEY J, BROOKS A M, LEAHY A. Development of the Irish national perception of quality of care survey[J]. Int J Qual Health Care, 2003,15(2):163-168.
