摘要
运用态度理论对服务态度进行解读,分析医患沟通、患者服务期望和感知与服务态度评价的关系。研究发现患者所述服务态度偏离了心理学态度本意,更倾向于服务行为或者服务;提高医生沟通能力对改善患者评价有积极作用;明晰医患不同视角服务态度内涵及差异具有理论和实践意义。
This paper tries to explain service attitude in China context through the attitude theory of social psychology, and analyze the relationships between doctor--patient communications, patient＇s expectation and perception to service, and pa- tient assessment to service attitude. The research indicates that service attitude in China, which is similar to service behav- ior or service, deviates from the original meaning of ＂attitude＂ in psychology. Improving doctor＇s communication skills would produce positive evaluation from patient. There is theoretical and practical significance to explore the connotations and differences of patient＇s and doctor＇s service attitudes.
出处
《医学与哲学（A）》
北大核心
2012年第5期22-24,共3页
Medicine & Philosophy:Humanistic & Social Medicine Edition
关键词
服务态度
态度理论
职业精神
医患关系
service attitude, attitude theory, professionalism, doctor-patient relationship
