摘要
通过评估原有急诊服务流程薄弱点和隐患环节,进行急诊服务流程优化实践,措施包括:利用现代信息手段,对急诊就诊服务模式进行创新,实行"先诊疗后结算";建立和落实关键点护理服务规范;实行急救护理小组责任制;预检分诊和抢救患者信息网络化。流程优化后,急诊患者就诊耗费时间缩短,尤其是用药时间及血验单报告时间明显缩短(P<0.05),急诊患者满意度明显提高,患者投诉率下降。
Through evaluating the weak points and hidden threats in the existing emergency service process, emergency process has been optimized. The main measures includes innovating emergency service mode, executing treatment first settlement latter process by the support of information technology, establishing and implementing key point nursing service standards, implementing emergency nursing group responsibilities and building triage and rescuing patient information network. After process optimization, waiting time, especially drug use time and blood test report time is significantly shortened （P〈0.05） in emergency service. Patient satisfaction rate on emergency service increases and complaint rate declines.emergency patients experienced a greatly shortened treatment time. emergency.
出处
《中国医院》
2013年第3期52-54,共3页
Chinese Hospitals
关键词
优质护理
急诊服务
流程优化
high quality nursing, emergency service, process optimization
