摘要
目的通过问卷调查的形式,反映患者对出院指导需求、想法,针对其薄弱的环节进行整改,提升出院指导内涵质量。方法对沈阳某三甲医院2011年3月至2013年3月期间出院的患者进行调查问卷调查,分别对改进前后的出院指导的调查问卷中项目满意率、满意度及出院后患者依从性进行统计、分析。使用SPSS15.0统计软件包进行采用t检验、X2检验等方法进行处理和统计。结果改进后比改进前总体满意度例数、总体满意度分数、各项平均满意率、各项平均分的结果及依从率相比均有提高,差异有统计学意义。结论出院指导进行问卷调查提示出院指导应该围绕患者所需、所想,加强以"患者为中心"的服务理念,体现个性化的服务宗旨及"以患者为中心"的服务理念,以此为契机提高医疗服务质量,构建和谐医患关系。
Objective To reflect the patients＇ demand for discharge guidance, improve the weak link, enhance the connotation quality of discharge guidance through the questionnaire survey. Methods Investigating patients discharged from a grade 3 and first-class hospital of Shenyang from March 2011 to March 2013 by questionnaire. Respectively analyzing satisfaction rate, satisfaction degree, and patient compliance of the discharge guidance before and after improvement. Results The overall satisfaction cases, overall satisfaction scores, average satisfaction rate, average score and the compliance rate have been increased after improvement. Differences were statistically significant （P〈0.01）.Conclusion The discharge guidance should understand patients needs and thoughts. We should strengthen the service idea of ＂Patient-Centered＂ , reflect the l^ersonalized service tenet, improve the quality of medical services, build a harmonious doctor-patient relationship.
出处
《中国病案》
2014年第3期39-41,共3页
Chinese Medical Record
关键词
出院指导
内涵质量
个性化
调查问卷
Discharge guidance
Inherent quality
Individuation
Questionnaire
