摘要
呼叫中心是当前发展的一个热点 ,文中首先介绍了呼叫中心的概念 ,然后给出了呼叫中心的典型技术及其方案实现 ,并详细地讨论了IP呼叫中心的关键技术 。
The call center is the growing field in telecommunication, and this paper introduces the basic concept of the call center and its key technology and implementation. Then IP call center which now is a hot point is discussed in detail. After that, the developing tendency of call center is given.
出处
《电力系统通信》
2001年第6期37-39,42,共4页
Telecommunications for Electric Power System
