摘要
目的分析绩效考评在急诊科护理管理中的应用效果。方法选取急诊科护理人员50例,对其实行绩效考评的管理制度,比较实行绩效考评前后护理人员的工作质量、患者满意程度以及不良事件的发生情况。结果实行绩效考评后,护理人员的基础护理得分[(19.33±6.11)分]和操作规范得分[(19.67±5.89)分]明显高于实行绩效考评之前,患者对护理的满意度显著升高,纠纷、不良事件、投诉的发生率明显降低,差异均有统计学意义(P<0.05)。结论绩效考评有效地提高了护理质量,改善了护患矛盾,有利于护理工作的进行。
Objective To analyze the application effect of the performance appraisal evaluation in the nursing management of the emergency department.Methods 50 nursing staffs of the emergency department were selected and implemented the the nurse performance appraisal management system.The work quality of nursing personnel,patients satisfaction and the occurrence situation of adverse events were compared before and after implementation of performance appraisal.Results After the implementation of performance appraisal,the basic nursing score and operating specifications score were 19.33±6.11 and 19.67±5.89 respectively,which were significantly higher than those before implementation.The patients satisfaction to nursing was increased,and the incidence rates of disputes,adverse events and complaints were significantly reduced,the differences were significantly significant（P〈0.05）.Conclusion The performance appraisal evaluation effectively increases the nursing quality and improves the contradiction between nurses and patients,which is conducive to conduct the nursing work.
出处
《检验医学与临床》
CAS
2015年第20期3058-3059,3062,共3页
Laboratory Medicine and Clinic
关键词
急诊
护理
绩效考评
应用效果
emergency
nursing
performance evaluation
application effect
