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Mobile Business Process Personalization for End Users

Mobile Business Process Personalization for End Users
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摘要 Many specified business needs in enterprise context cannot be effectively satisfied using current business process technology.This phenomenon is called the "long tail" of business processes.In addition,more and more business applications need to be accessed from mobile devices such as smartphones by enterprise end users.This paper attempts to solve both two challenges above.A lightweight event-driven process model is proposed aiming at satisfying the spontaneous business needs in enterprise.And we design an innovative wizard,which works like a tutorial,guiding end users in creating this lightweight process model.Moreover,end users are allowed to interact with the process created by themselves on smartphones.Finally,the usability of our approach was evaluated on a small set of users in a real business scenario.The results show that end users can effectively build their personalized business processes using our approach and interact with them in mobile environment. Many specified business needs in enterprise context cannot be effectively satisfied using current business process technology.This phenomenon is called the ＂long tail＂ of business processes.In addition,more and more business applications need to be accessed from mobile devices such as smartphones by enterprise end users.This paper attempts to solve both two challenges above.A lightweight event-driven process model is proposed aiming at satisfying the spontaneous business needs in enterprise.And we design an innovative wizard,which works like a tutorial,guiding end users in creating this lightweight process model.Moreover,end users are allowed to interact with the process created by themselves on smartphones.Finally,the usability of our approach was evaluated on a small set of users in a real business scenario.The results show that end users can effectively build their personalized business processes using our approach and interact with them in mobile environment.
作者 XUE Sida WU Budan CHENG Bo QIAO Xiuquan CHEN Junliang
机构地区 State Key Laboratory of Networking and Switching Technology
出处 《China Communications》 SCIE CSCD 2015年第12期1-12,共12页 中国通信（英文版）
基金 supported by the National 973 Programs(Grant No.2013CB329102) the National Natural Science Foundation of China (Grant No.61003067) Key Project of National Natural Science Foundation of China (Grant No.61132001)
关键词 users satisfying lightweight innovative interact created engineer aiming repair scenario 业务流程 终端用户 移动环境 个性化 智能手机 业务需求 应用程序 最终用户
分类号 F270.7 [经济管理—企业管理] TU996.9 [建筑科学—供热、供燃气、通风及空调工程]
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参考文献19

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共引文献6

China Communications
2015年 第12期

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