摘要
本研究通过190个与门诊服务流程有关的移动医疗APP,分析新型移动信息技术对门诊服务流程的作用和影响。移动医疗APP的介入,多项门诊服务可以从院内转移至院外,拓展了门诊服务内容,引入了新的服务主体,是门诊服务流程的主动再造,使得门诊服务更贴近患者。但是有可能加剧信息的碎片化,也带来了新的医疗服务质量监管和信息安全问题,新的资源竞争机制挑战了公立医院的机会公平。
This research analyzes 190 APP on outpatient service to probe how m Health play its role and function in China. The research finds that APP help many outpatient services switch from inside of hospital to outside of hospital and develop new service items and engage new service player. APP push process reengineering of outpatient service actively and much more focus on patients. m Health APP should be paid more attention on information fragmentation, quality monitoring, information safety and fair service of public hospital.
出处
《中国卫生信息管理杂志》
2016年第3期247-250,256,共5页
Chinese Journal of Health Informatics and Management
基金
国家科技支撑计划课题"主动医疗健康服务模式及标准规范研究"(课题编号:2013BAH05F01)
关键词
移动医疗
门诊
流程再造
mHealth
Outpatient
Process reengineering
