摘要
目的:解决医院挂号排队现象严重、患者就诊体验欠佳的难题,探讨门诊预约挂号新方法、新模式的应用。方法:运用智能手机、微信公众平台,构建基于医院信息系统的微信预约挂号平台,实现在线挂号支付等功能,完成初诊预约、复诊预约、取消预约、预约限制及爽约的处理等操作。结果:该平台实现了患者挂号预约、信息反馈、取号等服务流程,拓展了门诊医疗服务新模式。结论:基于微信公众平台的预约挂号,一定程度上缓解了医院接诊与患者需求的矛盾,促进了医院医疗服务质量的提升,使门诊医疗资源得到了合理分配。
Objective To introduce a new appointment registration way in the outpatient department. Methods A WeChat appointment registration platform based on HIS was established with smart phone and WeChat public platform, which was gifted with the functions of online registration and payment and etc. The processes including preliminary diagnosis and return visit, cancelling appointment, treatment of appointment breaking, and the limitations during the appointment could be accomplished by the appointment registration. Results The platform realized appointment registration, information feedback and etc. Conclusion The appointment registration based on WeChat public platform contributes to satisfying the patient, enhancing medical service and distributing medical resources rationally. [Chinese Medical Equipment Journal, 2017,38 （5） ：53-55]
出处
《医疗卫生装备》
CAS
2017年第5期53-55,共3页
Chinese Medical Equipment Journal
基金
张家口市科学技术研究与发展计划自筹经费项目(1421031I)
关键词
预约挂号
微信公众平台
门诊管理
医疗服务质量
患者满意度
appointment registration
WeChat public platform
outpatient management
quality of medical service
patient satisfaction
