摘要
[目的 /意义]探讨以知乎为代表的社会化问答应用的可用性现状,以期提高社会化问答应用的可用性。[方法/过程]以活动理论作为指导,结合可用性评价的研究成果以及社会化问答应用的特点,设计可用性评价指标体系,通过问卷调查的方法来收集数据并进行量化分析,对知乎APP的可用性进行评价分析。[结果 /结论 ]研究结果表明用户对于知乎APP的可用性总体满意度相对较高,知乎APP在内容上的表现较好,在平台以及用户方面仍有待改进。总体上可从界面布局、用户研究、社群关系等三个方面来提高社会化问答应用的可用性。
[Purpose/Significance]This paper researched on current usability of social question and answers(Q&A)application.Took the example of Zhihu APP.[Method/Process]Based on Activity Theory,as well as research findings of usability evaluation,this paper designed the evaluation index system.And it collected data to make quantitative analysis and usability analysis according to questionnaire survey.[Results/Conclusions]Th e results showed that users were comparatively satisfi ed with usability of Zhihu APP,which performed well in its contents.While there was still a need to improve in its platform and users.In a word,availability of social Q/A application could be improved from interface layout,user research,social relationship,etc.
作者
杜晴
杜春凤
朱庆华
孙霄凌
Du Qing;Du Chunfeng;Zhu Qinghua;Sun Xiaoling(School of Information Management,Nanjing University,Nanjing 210023,China;School of Management,Nanjing University Of Posts And Telecommunications,Nanjing 210046,China)
出处
《现代情报》
CSSCI
北大核心
2017年第9期86-92,共7页
Journal of Modern Information
基金
中国科学技术信息研究所项目"用户行为视角的链接动机与系统可用性研究"
关键词
活动理论
社会化问答应用
可用性研究
问卷调查
知乎
activity theory
social Q&A applications
usability research
questionnaire survey
zhihu
