摘要
目的探讨分析规范化精益管理在医院病案管理中的应用。方法选取本院2017年11月—2018年11月收治的90例患者,随机分为对照组和研究组,对照组患者采用常规管理方式,研究组患者采用规范化精益管理,比较分析两组患者病案整理情况和服务评价结果。结果在对两组患者病案资料采用不同管理方法后,研究组患者在病案回收率、病案服务能力、病案复印时间以及甲级病案率等指标上明显优于对照组,P<0.05,差异有统计学意义;且研究组患者在职工态度、病案信息传递以及服务质量等项目评分结果上明显优于对照组,P<0.05,差异有统计学意义。结论将规范化精益管理应用到医院病案管理中具有明显作用,可以发挥出医护人员的作用价值,保证病历信息准确传递,以此病案管理提升工作质量和效率。
Objective To explore and analyze the application of standardized lean management in hospital medical record management.Methods 90 patients admitted to the hospital from November 2017 to November 2018 were randomly divided into the control group and the study group.The control group was received routine management method.The patients in the study group were adopted standardized lean management,compared the two groups of patient medical record management and service evaluation results.Results After using different management method for the medical records of the two groups,the patients in the study group were significantly better than the control group in terms of case recovery rate,case service ability,case copying time and grade A case rate,P<0.05,the difference was statistically significant,the scores of the study group patients in employee attitude,medical record information and service quality were significantly better than those in the control group,P<0.05,the differences were statistically significant.Conclusion Applying standardized lean management to hospital medical record management has a significant effect,can play the role of medical staff,ensure accurate delivery of medical record information,and improve the quality and efficiency of medical records.
作者
尹劲峰
YIN Jinfeng(Department of Disease Record,People's Hospital of Longhua District,Shenzhen Guangdong 518109,China)
出处
《中国卫生标准管理》
2020年第1期6-9,共4页
China Health Standard Management
基金
广东省深圳市龙华区科技创新资金项目(2017125)
关键词
规范化精益管理
医院病案管理
服务质量
医患关系
信息传递
满意度
standardized lean management
hospital case management
service quality
doctor-patient relationship
information transmission
satisfaction
