摘要
公众普遍采纳是电子政务服务生命力的体现。电子政务公众采纳行为影响因素的研究是当前公共管理领域和信息技术领域的热点问题。基于扎根理论方法,提取出了包括环境因素、技术因素、公众因素和质量因素四大类20个电子政务公众采纳行为影响因素,并且通过复杂系统DEMATEL模型构建电子政务公众采纳影响因素的关系矩阵,识别关键因素,探寻各影响因素之间相互影响关系。研究发现信息质量、系统质量、服务质量、社会影响和行为控制认知是影响电子政务公众采纳行为的最关键因素,其中前四个因素也是影响其他因素程度最大的因素,并根据分析结果提出了提升电子政务公众采纳率的对策。
The general adoption of e-government by the public is a manifestation of the vitality of e-government services,and the research on the factors affecting the public adoption of e-government is a hot issue in the current public management and information technology fields.Based on grounded theory method,this paper extracts four categories of factors:environmental factors,technical factors,public factors,and quality factors,and these four categories include 20 factors that affect the public adoption of e-government behavior.What's more,based on the complex system DEMATEL model,we constructs the key matrix of the factors affecting the public adoption of e-government,identifies the key factors,and explores the mutual relationship among the influencing factors.The study found that information quality,system quality,service quality,social influence,and behavior control cognition are the most critical factors that affect e-government public adoption behavior,and the first four factors are also the most important factors affecting other factors.Finally,According to the results of the research,this paper puts forward several ways to enhance the rates of e-government public adoption.
作者
罗康明
周利平
LUO Kangming;ZHOU Liping(School of Humanities and Public Management,Jiangxi Agricultural University,Nanchang 330045,China)
出处
《科学与管理》
2021年第4期63-72,共10页
Science and Management
基金
江西省教育厅高校人文社会科学项目(GL1554)
江西省教育科学“十四五”规划项目(21YB030)
江西省教育科学“十三五”规划项目(20YB061,16YB050)
江西省学位与研究生教育教学改革研究项目(JXYJG-2019-073)。
