摘要
目的提高用药咨询水平和药学服务质量。方法收集医院2019年用药咨询台及网络咨询服务的1 250例次用药咨询记录,分析咨询人员的构成、咨询形式、咨询内容及咨询药物类别,并应用帕累托图分析咨询内容的主要因素、次要因素、一般因素。结果咨询人员构成以女性(693例,占55.44%)、中青年(718例,占57.44%)、患者及其家属(1 134例次,占90.72%)为主;咨询形式以网络咨询为主(896例次,占71.68%);咨询内容主要集中在药物的用法用量(321例次,占25.68%)、用药注意事项(248例次,占19.84%)、特殊剂型指导(164例次,占13.12%)、基本信息咨询(121例次,占9.68%)、药品不良反应(92例次,占7.36%),均为主要因素;咨询的药物主要为消化系统药物(216例次,占17.28%)、心脑血管系统药物(185例次,占14.80%)、抗菌药物(179例次,占14.32%)。结论开展多途径用药咨询可较好地解决患者的用药疑问,提高用药咨询服务质量,保障患者用药安全,促进合理用药。
Objective To improve the level of medication consultation and the quality of pharmaceutical care.Methods A total of 1250 cases of medication consultation records from hospital medication consultation desk and network consultation service in 2019 were collected,the composition of consultants,consultation forms,consultation contents,and varieties of consultation drugs were analyzed,and the main,secondary,and general factors of consultation contents were analyzed by the Pareto chart.Results The composition of consultants were mainly female(693 cases,accounting for 55.44%),middle-aged and young people(718 cases,accounting for 57.44%),patients and their families(1134 cases,accounting for 90.72%).The consultation form was mainly network consultation(896 cases,accounting for 71.68%).The consultation contents mainly focused on the usage and dosage of drugs(321 cases,accounting for25.68%),basic information of medication precautions(248 cases,accounting for 19.84%),guidance of special dosage forms(164 cases,accounting for 13.12%),basic information consultation(121 cases,accounting for 9.68%),and adverse drug reactions(92 cases,accounting for 7.36%),which were all the main factors.The drugs consulted were mainly digestive system drugs(216 cases,accounting for 17.28%),cardiovascular and cerebrovascular system drugs(185 cases,accounting for 14.80%),and antibiotics(179 cases,accounting for 14.32%).Conclusion Carrying out multi-channel medication consultation can better solve patients’medication questions,improve the quality of medication consultation service,ensure patients’medication safety and promote rational drug use.
作者
傅新阳
黄晓威
吴水发
蔡艺峰
林志强
FU Xinyang;HUANG Xiaowei;WU Shuifa;CAI Yifeng;LIN Zhiqiang(Quanzhou First Hospital,Quanzhou,Fujian,China 362000)
出处
《中国药业》
CAS
2021年第21期23-26,共4页
China Pharmaceuticals
基金
福建省泉州市科学技术局科技计划项目[2018Z045,2018Z086]。
关键词
用药咨询
网络咨询
帕累托图
合理用药
药事管理
medicine consultation
network consultation
Pareto chart
rational drug use
pharmaceutical administration
