摘要
目的:分析门诊护理管理中应用优质服务模式对患者负性情绪及满意度的影响。方法:选取2021年10月—2022年10月东莞市横沥医院门诊就诊患者100例为观察对象,根据随机数字表法分为对照组与观察组,各50例。对照组实施常规护理管理模式,观察组实施优质服务模式。比较两组患者负性情绪、护理满意度。结果:干预后,两组患者焦虑自评量表(SAS)和抑郁自评量表(SDS)评分均降低,差异有统计学意义(P<0.05);观察组SAS、SDS评分低于对照组,差异有统计学意义(P=0.000)。观察组患者护理满意度高于对照组,差异有统计学意义(P=0.023)。结论:将优质服务模式应用于门诊护理管理中,可改善患者负性情绪,提高患者护理满意度。
Objective:To analyze the effect of quality service model on negative emotion and satisfaction of patients in outpatient nursing management.Methods:A total of one hundred outpatient patients from Dongguan Hengli Hospital from October 2021 to October 2022 were selected as observation objects and divided into control group and observation group with fifty cases in each group according to random number table method.The control group implemented routine nursing management mode,and the observation group implemented high quality service mode.Negative emotions and nursing satisfaction were compared between the two groups.Results:After intervention,the scores of self-rating anxiety scale(SAS)and self-rating depression scale(SDS)were decreased in 2 groups,and the difference was statistically significant(P<0.05).The SAS and SDS scores of the observation group were lower than those of the control group,and the difference was statistically significant(P=0.000).The nursing satisfaction of the observation group was higher than that of the control group,and the difference was statistically significant(P=0.023).Conclusion:The application of high quality service model in outpatient nursing management can improve patients'negative emotions and improve patients'nursing satisfaction.
作者
李远珍
Li Yuan-zhen(Dongguan Hengli Hospital,Dongguan 523460,Guangdong Province,China)
出处
《中外医药研究》
2022年第18期102-104,共3页
JOURNAL OF CHINESE AND FOREIGN MEDICINE AND PHARMACY RESEARCH
关键词
优质服务模式
门诊护理管理
满意度
负性情绪
Quality service mode
Outpatient nursing management
Satisfaction
Negative emotion
