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复杂任务情境中技术如何促进部门协同——基于S市市域社会治理现代化指挥中心的案例研究 被引量:1

Does Technology Promote Departmental Collaboration in Complex Task Situations?A Case Study of the Modern Command Center of Social Governance in S City
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摘要 已有研究多将技术促进部门协同理解为技术与组织互动视角下,基层政府为应对复杂任务情境采取的一种策略性行为,但对其背后的权力维度关注甚少。论文围绕权力视角下技术如何实现政府部门协同这一核心问题,选取S市市域社会治理现代化指挥中心为案例,探讨技术是否影响,以及如何影响政府部门间的权力关系。研究认为,从案例中析出的分布式治理遵从了“任务情境-技术应用-治理行为”相互适配的行动逻辑,对标复杂性任务情境,通过平台技术的协调功能,能够推动政府部门围绕“高效处置一件事”组建任务共同体。这种任务共同体暗含了以“科层为体、技术为用”的嵌套性组织结构和松散耦合性部门关系互为表里的新型权力结构——分布式权力网络。分布式治理作为根植于中国城市基层治理场景的微观理论,一方面有助于丰富基层治理机制的理论图谱,对传统基层治理机制选择的理论预设以及技术治理与科层治理共生理论进行了部分修正和改进;另一方面,通过反思技术与科层组织关系的传统研究路径,将权力维度重新拉入技术与组织关系研究,在一定程度上扩展了既有研究视域。同时,分布式治理的提出也为回答“优化基层治理数字化转型和技术化创新”之问提供了一个探索性答案。 Previous studies tend to posit that technology promotes departmental collaboration as observed from the perspective of technology and organizational interaction and as a strategic behavior adopted by grassroots governments in response to complex task situations.What has received no attention is the power dimension behind it.This article focuses on the core issue of how technology can achieve government department collaboration from the perspective of power.S city's modern command center for social governance was selected as a case study to explore technology's affects,if any,on the power relationship among government departments.Research suggests that distributed governance follows the action logic of the adaptation of“task context,technology application&governance behavior”,benchmarking complex task scenarios,and promoting government departments to form an“intelligent integrated task community”around“efficient disposal of a matter”through the coordination function of platform technology.This task community implies a nested organizational structure with“bureaucracy as the body and technology as the application”,as well as a new power structure,a distributed power network,with loosely coupled departmental relationships that complement each other.As a microtheory rooted in the context of grassroots governance in Chinese cities,distributed governance enriches the theoretical scenarios of grassroots governance,revises the theoretical assumptions of traditional grassroots governance mechanism choices,and improves the symbiosis of the technological and bureaucratic governance.At the same time,by reflecting on the traditional research path of the relationship between technology and bureaucratic organizations,the power dimension is reintroduced into the study of the relationship between technology and organization,which expands the existing research perspective.Distributed governance also provides an exploratory answer to the question of“optimizing the digital transformation and technological innovation of grassroots governance.”
作者 王磊 王小芳 Lei Wang;Xiaofang Wang
出处 《公共行政评论》 CSSCI 北大核心 2024年第1期158-177,M0006,M0007,共22页 Journal of Public Administration
基金 国家社科基金重大项目“基于‘制度-效能’转化的现代环境治理体系健全研究”(23ZDA108) 国家社会科学基金项目“数字治理视域下政府与平台型企业合作模式选择及其风险管控研究”(22CZZ037) 江苏省社会科学基金项目“全过程人民民主视域下江苏基层政府决策流程创新研究”(22ZZB001)。
关键词 分布式治理 分布式权力网络 横向协同 复杂任务情境 技术治理 Distributed Governance Distributed Power Network Horizontal Coordination Complex Situation Technology Governance
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