摘要
目的构建互联网医院多个平台协同的危急值闭环管理业务流程,实现互联网医院危急值闭环管理,提高互联网医院服务质量。方法基于互联网医院移动医生端和患者端模块,实现与第三方检查、检验系统协同,构建危急值确认、推送、处理、报告等流程,实现互联网医院危急值由医生、医技科室、管理部门共同参与的三级管理模式。结果系统自2021年7月实施上线后,经过6个月的运行使用,危急值处理及时率和平均处理时间均有较大改善,并趋于稳定。结论通过构建互联网医院危急值闭环管理系统,保障了互联网医院患者的医疗安全,运行数据表明互联网医院就诊患者的危急值处理及时率不断提升,平均处理时间逐步下降,从而进一步提升了互联网医院的医疗服务质量。
Objective To build a collaborative closed-loop management process for critical values across multiple platforms in Internet hospitals,thus achieving the closed-loop management of critical values and improving the service quality in these hospitals.Methods Based on the“mobile doctors”and“patient”modules of the Internet hospital of our hospital and by collaboration with thirdparty inspection and examination systems,we developed processes such as critical value confirmation,push,processing,and reporting,realizing a three-level management mode for critical values in the Internet hospital with the participation of doctors,medical technology departments,and management departments.Results After the launch of the new system in July 2021,the timeliness rate and average processing time of critical value handling were significantly improved and stabilized during the first 6 months.Conclusion The closedloop quality control platform for critical values in the Internet hospital guarantees the safety of patients seeking medical services in the Internet hospital.The rising response timeliness and decreasing processing time further improve the service quality at the Internet hospital.
作者
姚刚
熊慧
葛帅
胡筱涵
李刚
Yao Gang;Xiong Hui;Ge Shuai;Hu Xiaohan;Li Gang(Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430030,Hubei Province,China)
出处
《中国医疗管理科学》
2024年第3期73-76,共4页
Chinese Journal Of Medical Management Sciences
基金
同济医院科研基金重点项目(2022A08)。
关键词
互联网医院
危急值
闭环管理
Internet hospital
Critical value
Closed-loop management
