摘要
随着数字政府的持续建设,“互联网+政务服务”改革成为优化营商环境和提升政务服务质量的突破口。基于ECM-ISC模型,从“顾客”视角出发探索“互联网+政务服务”平台公众持续使用意愿的决定因素。结果显示:期望确认显著正向影响感知有用性;期望确认显著正向影响满意度;感知有用性显著正向影响公众持续使用意愿;满意度显著正向影响公众持续使用意愿。研究可为数字政府建设及海南省政府数字化转型提供一定参考。
With the continuous construction of digital government,the reform of“Internet plus government services”has become a breakthrough to optimize the business environment and improve the quality of government services.Based on the ECM-ISC model,from the perspective of“customers”,it is helpful to explore the determinants of the public’s willingness to continue using the“Internet plus government services”platform.The results show that expectation confirmation has a significant positive impact on perceived usefulness;Expected to confirm significant positive impact on satisfaction;The perceived usefulness has a significant positive impact on the public’s willingness to continue using it;Satisfaction has a significant positive impact on the public’s willingness to continue using it.The research can provide some reference for the construction of digital government and the digital transformation of Hainan Provincial Government.
作者
黄杰
魏诗强
Huang Jie;Wei Shiqiang(College of International Tourism and Public Administration,Hainan University,Haikou 571155,China)
出处
《科技创业月刊》
2024年第8期117-124,共8页
Journal of Entrepreneurship in Science & Technology
基金
国家社会科学基金项目“政务服务体验的形成机理及其提升策略研究”(22XGL005)
海南省普通高等学校研究生创新科研课题“线上政务服务平台公众使用意愿影响因素研究”(Qhys2023-34)。
