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Management Practices:Shaping Employee Satisfaction and Commitment in Large German Companies
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作者 Lana Sosnovika 《Management Studies》 2024年第3期188-196,共9页
The rapid evolution of the political,economic,and social landscape has generated increased interest in understanding the contextual application of management styles and behaviours toward employees.In this context,orga... The rapid evolution of the political,economic,and social landscape has generated increased interest in understanding the contextual application of management styles and behaviours toward employees.In this context,organizations must comprehend and assess employee satisfaction to enhance productivity and realize their strategic and economic goals.Therefore,this study aims to investigate the prevailing and significant management behaviours toward employees in large German companies and their impact on employee satisfaction and job commitment.To achieve the research objective,the study will employ a qualitative method to explore management behaviours toward employees.Data were collected through interviews with randomly selected managers from different companies and departments.The study aims to uncover discrepancies or variations in employee expectations regarding management behaviour.The findings will provide a better understanding of the most prevalent and significant management behaviours toward employees in large German companies and their impact on employee satisfaction and job commitment.The results will be valuable to management in adopting suitable leadership styles and improving employee satisfaction,leading to increased productivity and organizational performance.The research will contribute to the existing body of knowledge in the field of management and human resource management by providing insights into the impact of management behaviours on employees.It will also offer recommendations to management on how to enhance employee satisfaction and job commitment,leading to improved organizational performance.In conclusion,this study will investigate the prevailing management behaviours toward employees in large German companies and their impact on employee satisfaction and job commitment. 展开更多
关键词 employee commitment employee expectations employee satisfaction management practices in large German companies leadership approaches organizational performance
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Social media use and employee innovation performance:The roles of work engagement and traditionality
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作者 Wenjing Chen Bowen Zheng 《中国科学技术大学学报》 CSCD 北大核心 2024年第11期21-31,20,66,共13页
Since social media increasingly infiltrates the workplace,it may affect employee innovation.However,how so-cial media use(SMU)affects employee innovation performance remains controversial.Therefore,this study explores... Since social media increasingly infiltrates the workplace,it may affect employee innovation.However,how so-cial media use(SMU)affects employee innovation performance remains controversial.Therefore,this study explores the underlying mechanisms and boundary conditions in the relationship between SMU and employee innovation performance.The research model was tested through a survey of 221 Chinese employees.The results show that SMU is positively re-lated to employee innovation performance,with work engagement acting as a mediator in this relationship.Employee tra-ditionality positively moderates the positive impact of work-related SMU on work engagement,while traditionality has no moderating effect on the relationship between social-related SMU and work engagement.This study focuses on the rela-tionship between SMU and innovation performance based on conservation of resources theory,offering insights into the intrinsic mechanism by which SMU affects employee innovation.Furthermore,this study considers the moderating effect of employee traditionality based on social cognitive theory,enriching the knowledge of how traditionality influences the impacts of SMU.This study has theoretical implications for future research and practical guidance for enterprises regard-ing the proper use of social media. 展开更多
关键词 social media use employee traditionality work engagement employee innovation performance
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Use of cognitive-behavioral career coaching to reduce work anxiety and depression in public employees 被引量:1
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作者 Mkpoikanke Sunday Otu Maximus Monaheng Sefotho 《World Journal of Clinical Cases》 SCIE 2024年第2期322-334,共13页
BACKGROUND Public employees worldwide are increasingly concerned about work anxiety and depression.Cognitive-behavioral career coaching has emerged as a promising strategy for addressing these mental health disorders,... BACKGROUND Public employees worldwide are increasingly concerned about work anxiety and depression.Cognitive-behavioral career coaching has emerged as a promising strategy for addressing these mental health disorders,which can negatively impact on a person's overall well-being and performance.AIM To examine whether cognitive-behavioral career coaching reduces work anxiety and depression among Nigerian public employees.METHODS A total of 120 public employees(n=60)suffering from severe anxiety and depression were randomly assigned to the treatment or control groups in this study.Cognitive behavioral coaching was provided twice a week to those in the treatment group,whereas no treatment was given to those in the control group.As part of the study,the Hamilton Anxiety Rating Scales and Beck Depression Inventory were used to collect data.RESULTS Analysis of covariance of the data from participants indicates a significant effect of cognitive-behavioral career coaching on work anxiety and depression.CONCLUSION Insights into the underlying mechanisms by which cognitive behavior career coaching exerts its effects have been gained from this study.Also,the study has gathered valuable data that can inform future practice and guide the development of strategies for supporting mental health at work. 展开更多
关键词 Cognitive-behavioral career coaching Work anxiety Depression Public employees North Central Nigeria
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The Impact of Supervisory Career Support on Employees’Well-Being:A Dual Path Model of Opportunity and Ability
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作者 Lijun He Weibo Yang +1 位作者 Jialing Miao Jingru Chen 《International Journal of Mental Health Promotion》 2024年第11期943-955,共13页
Background:In the pursuit of fostering employees’well-being,leaders are recognized as playing a vital role.However,so far,most of the existing research has focused on leadership behavior and the superficial interacti... Background:In the pursuit of fostering employees’well-being,leaders are recognized as playing a vital role.However,so far,most of the existing research has focused on leadership behavior and the superficial interaction between leaders and members but has unexpectedly ignored the specific supporting role of supervisors in the career development of employees,that is,supervisory career support.Additionally,the internal mechanism of how career support from supervisors is related to and promotes employees’wellbeing is still unclear.Based on social cognitive career theory(SCCT),this study aimed to explore whether,how,and when supervisory career support affects employee well-being by introducing the two paths of‘career prospect’and‘career confidence.’Methods:During July 2023,this study employed a cross-sectional design.We gathered participants from corporate situated in Southern China.Results:Results based on a large sample of 14,533 employees showed that supervisory career support was positively related to employees’well-being through the dual path of career prospects(opportunity)and career confidence(ability).Employees high in proactive personality experienced the above positive effects most.Conclusion:This study provides meaningful implications for managers to implement personalized support strategies to improve employees’well-being. 展开更多
关键词 Supervisor support employee well-being career prospects career confidence social cognitive career theory
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What is the role of cognitive-behavioral career coaching in mitigating work anxiety and depression among public employees?
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作者 Haewon Byeon 《World Journal of Clinical Cases》 SCIE 2024年第34期6679-6683,共5页
This editorial explores the study by Mkpoikanke Sunday Otu and Maximus Monaheng Sefotho on the use of cognitive-behavioral career coaching(CBCC)to reduce work anxiety and depression among public employees.Public secto... This editorial explores the study by Mkpoikanke Sunday Otu and Maximus Monaheng Sefotho on the use of cognitive-behavioral career coaching(CBCC)to reduce work anxiety and depression among public employees.Public sector workers often face significant psychological stressors,leading to mental health issues that impair well-being and job performance.The study employed a grouprandomized trial design,involving 120 public employees diagnosed with severe anxiety and depression.Participants were divided into a treatment group,receiving CBCC,and a control group with no intervention.Results showed a significant reduction in anxiety and depression levels in the treatment group,sustained through follow-up assessments.The findings underscore the clinical relevance of CBCC as an effective intervention for improving mental health among public employees.Future research should explore the scalability of CBCC across different sectors and cultural contexts,as well as its integration with other mental health interventions.This editorial advocates for the broader implementation of CBCC practices in public service to enhance employee productivity and psychological well-being.By addressing cognitive distortions and fostering adaptive coping mechanisms,CBCC can help public employees navigate complex professional environments,ultimately contributing to a healthier and more efficient workforce. 展开更多
关键词 Cognitive-behavioral career coaching Public sector employees Mental Health ANXIETY DEPRESSION
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Bank Employees and Work-Related Diseases: Predisposing Factors Are Noteworthy
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作者 Taskin Ozdes Emel Kurtoglu Ozdes +1 位作者 Oya Guven Merve Demireller 《Open Journal of Preventive Medicine》 2024年第11期197-210,共14页
Work-related diseases can have health consequences including stress- and mental health-related disorders, musculoskeletal disorders, and cancer and skin complaints due to exposure to biological agents. We aimed to inv... Work-related diseases can have health consequences including stress- and mental health-related disorders, musculoskeletal disorders, and cancer and skin complaints due to exposure to biological agents. We aimed to investigate the prevalence of work-related diseases among bank employees and the independent risk factors for these diseases and to highlight measures that can be taken to prevent the occurrence of such diseases, to improve holistic health, and to raise awareness about work-related disease. Data were collected during face-to-face interviews (n = 796) in the recruitment phase of an international public bank in Istanbul, Türkiye or during periodic examinations in the bank between 2017 and 2019. Data, including socio-demographic characteristics, medical anamneses, physical examination results, laboratory findings, occupational accidents, and occupational disease frequency data, were retrospectively examined, and the results were statistically evaluated. Data were analyzed using the SPSS Statistics 17.0 (IBM Corporation, Armonk, NY, USA) package program. Results were considered statistically significant at p < 0.05. Age, female gender, dust exposure, vibration in the workplace were found to be significantly associated with musculoskeletal disorders, while age and work-related noise was found to be related to digestive system problems and dust exposure had significant relation with psychiatric disorders. Work-related diseases among bank employees are a priority that should be addressed by all relevant authorities to enable people to lead healthy lives in physical, mental, spiritual, and social terms. 展开更多
关键词 Work-Related Disease Bank employee Predisposing Factor Occupational Health PREVENTION
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A Study on the Problem of Employee Punch Card Substitution in Enterprise Management:The Case of Jingdong Enterprise
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作者 Naiwen Zhang Yunfan Fan Binwei Zhang 《Proceedings of Business and Economic Studies》 2024年第5期218-226,共9页
With economic progress and the continuous advancement of science and technology,the issue of employees substituting punch cards has gradually become a significant challenge in enterprise management.The purpose of this... With economic progress and the continuous advancement of science and technology,the issue of employees substituting punch cards has gradually become a significant challenge in enterprise management.The purpose of this paper is to discuss the causes,effects,and countermeasures of the employee punch card phenomenon,with the aim of providing effective management recommendations for Chinese enterprises.In practice,enterprises should flexibly apply the countermeasures proposed in this paper according to their specific circumstances to prevent substitute punch card incidents and improve overall management efficiency. 展开更多
关键词 employee punch card issue Enterprise management Economic impact Technical solutions Cost-benefit analysis
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An Analysis of the Correlation between Employee Compensation Policies and Operating Performance of Accounting Firms
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作者 Chia-Chi Lee 《Macro Management & Public Policies》 2024年第2期20-44,共25页
This paper aims to explore the impact of compensation for employees of different ranks on the overall operating performance of accounting firms(hereinafter referred to as firms)and operating performance of the busines... This paper aims to explore the impact of compensation for employees of different ranks on the overall operating performance of accounting firms(hereinafter referred to as firms)and operating performance of the business markets,and provide reference for decision making by firm managers on employee compensation.The results show that 1)judging by overall operating performance,a firm’s income from professional practice increases as the average annual salary of partner accountants,manager-level heads,professional team heads and professional assistants increases,or the proportion of employees with the CPA qualification rises;the number of cases entrusted to a firm increases as the average annual salary of partner accountants and professional assistants increases,or the proportion of employees with the CPA qualification rises;2)judging by the operating performance of business markets,the income from tax service,management consulting,business registration and other business lines increases as the average annual salary of partner accountants and professional team heads rises;the income from public issue of certification documents,tax service and business registration and other business lines increases as the average annual salary of professional assistants rises;a higher proportion of employees with the CPA qualification has a positive impact on the income from management consulting;3)the shorter the firm age,and the greater the firm size,the better the firm’s overall operating performance. 展开更多
关键词 employee rank Certified Public Accountant(CPA)qualification operating performance business market accounting firm
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Research on Work-Life Balance of Female Employees
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作者 Ming Chen 《Proceedings of Business and Economic Studies》 2024年第1期145-149,共5页
Nowadays,the pace of work and life is accelerating rapidly,accompanied by significant changes in work content and family structure.Enterprises and employees are encountering various pressures and conflicts.Female empl... Nowadays,the pace of work and life is accelerating rapidly,accompanied by significant changes in work content and family structure.Enterprises and employees are encountering various pressures and conflicts.Female employees,in particular,are experiencing increasing pressure in both social labor and family affairs,resulting in ongoing conflicts between work and life.Achieving a balance between these two domains is crucial for female employees.This article aims to analyze the influencing factors of work-life balance for female employees and to propose useful strategies to help them improve it. 展开更多
关键词 Work-life balance Work-life conflict Female employees
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Employee Transition and Future Outlook: Evolution from Employee 1.0 to Employee 4.0
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作者 Li Haijian Zhu Fangfang 《China Economist》 2018年第3期78-87,共10页
This paper reviews the history and journey of employee transition since the era of industrial economy, and divides the journey of employee transition into four stages according to evolving employee status and roles: E... This paper reviews the history and journey of employee transition since the era of industrial economy, and divides the journey of employee transition into four stages according to evolving employee status and roles: Employee 1.0 refers to subordinates who have little initiative and simply obeys orders. Employee 2.0 refers to self-managers who become "strategic business unit(SBU)", "manager" and "CEO". Employee 3.0 refers to entrepreneurs whose role is maker or partner. Employee 4.0 is self-organizers who act as social man and pursues personal imperialism, online development and global sharing. 展开更多
关键词 employee 4. O employee status employee role social man
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Factors Influencing Stress of Employees and Its Impact to Employee’s Performance in the Workplace
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作者 Lorenzo EGarin Jr Saranrat Chaiyaphongpipat 《Psychology Research》 2020年第8期312-318,共7页
Sometimes it may be difficult to cope with workplace stress,but the skills of handling stress changes from person to person.The cause of your stress and your approach to handle it may be very different from that of yo... Sometimes it may be difficult to cope with workplace stress,but the skills of handling stress changes from person to person.The cause of your stress and your approach to handle it may be very different from that of your friend.Generally,we think that stress is related to something negative,but we do not have to look at it that way.Some stress is helpful;actually it drives people towards job completion.The purpose of the study is to provide theoretical foundation,to find the effects of work stress on employee’s performance,and to examine the causes of stress that impact employee’s performance in the workplace.The researcher decided to conduct quantitative research by using questionnaires as a tool to collect data from the samples of 86 respondents from the employees of Aeronautical Radio of Thailand Ltd.Phitsanulok.The statistic for data analyzing is descriptive statistics including percentage,frequency(number),and standard deviation.The researcher validates that there were several factors that influence stress of employees and its impact to employee’s performace in the workplace that may influence organizational goal achievement. 展开更多
关键词 STRESS employee employee performance ORGANIZATION
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Benefit of Employees and Motivation for Earnings Manipulation—— A Case Study of Employee Shares
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作者 Veicheng Yu Haifeng Zou 《Journal of Modern Accounting and Auditing》 2005年第5期49-53,65,共6页
The employee shares of Guilin Jiqi became tradable in stock exchanges from June 2000. The firm coincidently made up her profit disclosed in the semi-annual report. After ruling out other explanations, we find that the... The employee shares of Guilin Jiqi became tradable in stock exchanges from June 2000. The firm coincidently made up her profit disclosed in the semi-annual report. After ruling out other explanations, we find that the fraud of Guilin Jiqi seems to be intended to help her employees (not including top managers) to reap profits at the expense of misled investors. Our findings offer a potential insight into relating employee shares to insider selling. 展开更多
关键词 employee shares accounting fraud benefit of employees insider selling
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Exploring the Factors Influencing the Effectiveness of Employee Recognition:An Analysis of Recognition Practices in Chinese Businesses
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作者 Zeng Xi 《Contemporary Social Sciences》 2021年第1期30-54,共25页
This research investigated the existing employee recognition methods in Chinese businesses and assessed their effectiveness.An in-depth interview was conducted in a commercial bank and a telecommunication company in C... This research investigated the existing employee recognition methods in Chinese businesses and assessed their effectiveness.An in-depth interview was conducted in a commercial bank and a telecommunication company in China.Data was collected from thirty managers who were asked to share their opinions on employee recognition effectiveness and then analyzed using the thematic analysis method.The findings indicate that an effective recognition scheme included increased job satisfaction,employee motivation,work performance,and employee commitment.Furthermore,it suggested that organizational culture,the various forms of recognition practices,awareness of giving recognition,communication,and managerial skills,can all influence recognition effectiveness.This study adds to the development of a theoretical model to help understand what makes employee recognition more effective and to clarify the value generated by effective recognition.It also contributes to the understanding of employee recognition in the Chinese workplace.Practically,this study gives recommendations to managers regarding how to better evaluate their employee recognition systems and how to improve their effectiveness. 展开更多
关键词 employee recognition recognition effectiveness employee motivation qualitative research
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Research on Correlation between Employees' Heterogeneity Characteristics and R&D Investment
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作者 Hu Yuanmu Liu Pei 《Review of Global Academics》 2015年第1期488-492,共5页
Using all Chinese firms listed on the stock exchanges during 2007-2012, we examined the influence of employees' heterogeneity characteristics on R&D investment. The empirical result showed that employees' educatio... Using all Chinese firms listed on the stock exchanges during 2007-2012, we examined the influence of employees' heterogeneity characteristics on R&D investment. The empirical result showed that employees' educational level and R&D investment is a significant positive correlation. We also proved the number of technical employee has a positive effect on R&D. 展开更多
关键词 employees' Heterogeneity Characteristics R&D Investment level of Education: Technical employees
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Effect of Employee Orientation on Employee Performance in Commercial Banks in Nigeria
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作者 Nigeria Nosike Chukwunonso J. 《Macro Management & Public Policies》 2022年第3期14-19,共6页
This study examined the effect of employee orientation and employee performance.Survey research design was employed.A sampled of three selected commercial banks in Enugu State,Nigeria.Data for the study were collected... This study examined the effect of employee orientation and employee performance.Survey research design was employed.A sampled of three selected commercial banks in Enugu State,Nigeria.Data for the study were collected through questionnaire administered to the respondents.Using regression analysis,the result shows that employee orientation has a positive significant effect on employee performance of commercial banks in Enugu state,Nigeria.Based on the findings,the study recommended that bank management be able to properly plan and get ready for new hire orientation training in order to satisfy their expectations and create a basis for long-term employee happiness. 展开更多
关键词 employee orientation employee performance Nigerian banks
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Prevalence and risk factors of dry eye disease in young and middle-aged office employee:a Xi’an Study 被引量:7
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作者 Jing-Wen Hu Xiu-Ping Zhu +2 位作者 Shi-Yin Pan Hua Yang Xiang-Hua Xiao 《International Journal of Ophthalmology(English edition)》 SCIE CAS 2021年第4期567-573,共7页
AIM:To estimate the prevalence of and risk factors for dry eye disease(DED)in young and middle-aged office employee in Xi’an.METHODS:This cross-sectional study of the prevalence of and risk factors for DED investigat... AIM:To estimate the prevalence of and risk factors for dry eye disease(DED)in young and middle-aged office employee in Xi’an.METHODS:This cross-sectional study of the prevalence of and risk factors for DED investigated 486 young and middle-aged Chinese office employee in Xi’an.DED symptoms and potential risk factors were assessed using the ocular surface disease index combined with a risk factors questionnaire,and tear function was evaluated using the tear film break-up time and Schirmer’s test.Possible risk factors for DED were estimated by binary Logistic regression analysis.RESULTS:DED was diagnosed in 100 females and 96 males,giving a prevalence of 40.3%[95%confidence interval(CI)=36.0%-44.7%].The multivariate binary Logistic regression model indicated that the possible risk factors for DED were being female(OR=1.592,95%CI=1.034-2.451,P=0.035),being aged≥40 y(OR=1.593,95%CI=1.034-2.454,P=0.035),using a VDT daily for>6 h(OR=1.990,95%CI=1.334-2.971,P=0.001),the presence of central air conditioning(OR=1.548,95%CI=1.053-2.276,P=0.026),and self-reported dryness of the mouth and nose(OR=1.589,95%CI=1.071-2.357,P=0.021).CONCLUSION:There is a high prevalence of clinically diagnosed DED in young and middle-aged video displayterminal(VDT)users.Interventions against the modifiable risk factors should be taken to prevent the occurrence and development of DED in this population. 展开更多
关键词 dry eye disease PREVALENCE office employee video display terminal central air conditioning age FEMALE
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The Impact of Spiritual Leadership on Employee’s Work Engagement--A Study Based on the Mediating Effect of Goal Self-Concordance and Self-Efficacy 被引量:2
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作者 Lei Chen Ting Wen +1 位作者 Jigan Wang Hong Gao 《International Journal of Mental Health Promotion》 2022年第1期69-84,共16页
The average stress of people in China’s workplace is reaching the peak in recent two years.To improve employee’s positive psychological factors,Spiritual leadership has a good performance in this regard.Based on the... The average stress of people in China’s workplace is reaching the peak in recent two years.To improve employee’s positive psychological factors,Spiritual leadership has a good performance in this regard.Based on the mediating effect of goal self-concordance and self-efficacy,this paper further studies the impact of spiritual leadership on employee’s work engagement.Through the empirical study,the following conclusions are drawn:(1)Spiritual leadership significantly positively affects the employee’s work engagement.(2)Spiritual leadership has a significant positive effect on goal self-concordance and self-efficacy.(3)Goal self-concordance and self-efficacy have significant positive effects on employee’s work engagement.(4)Goal self-concordance and self-efficacy play a partial mediating role in the process of spiritual leadership’s impact on employees’work engagement.This study found the new mediator which partly revealed the mechanism between the effectiveness of Spiritual Leadership and employee’s work engagement.This study may serve as one of the researches for improving the effectiveness of leaders in organizations and promoting the motivation of employees in the workplace. 展开更多
关键词 Spiritual leadership employee’s work engagement goal self-concordance SELF-EFFICACY
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Coping Strategies Adopted by Construction Employees to Deal with the Causes and Effects of Occupational Psychological Disorders: A Study in Ghana 被引量:2
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作者 Genevieve Ataa Fordjour Albert P. C. Chan +1 位作者 Peter Amoah Louis Tuffour-Kwarteng 《Health》 2019年第6期755-782,共28页
Coping strategies adopted to deal with psychological health issues could have influences on the general health, productivity and task performance of the employee. This study sought to investigate the coping strategies... Coping strategies adopted to deal with psychological health issues could have influences on the general health, productivity and task performance of the employee. This study sought to investigate the coping strategies adopted by construction employees to deal with the causes and effects of occupational psychological disorders such as burnout and workaholism. To achieve this aim, the methods of focus group discussions were first employed. A total of 16 semi-structured focus group discussions were held in Ghana, with 90 construction employees. The focus group study revealed 25 coping strategies adopted as efforts to mitigate the causes and 22 coping strategies adopted as responses to moderate the effects of occupational psychological disorders. A quantitative study involving 150 construction professionals and 150 construction trade workers were also conducted in Ghana to investigate the coping strategies that were highly adopted by the two construction working groups. The findings from the study revealed that the construction professionals adopted delegating complicated tasks and seeking medical attention as the most common coping strategies to manage the causes and effects respectively. The construction trade workers were also revealed to adopt withdrawing from work duties or changing jobs and taking in more caffeinated drinks as the most common coping strategies to manage the causes and effects respectively. Exploratory factor analysis was employed, and the findings were put into the main constructs. The causes focused coping strategies were categorized under avoidance, alteration, adaptation, and acceptance. The effects focused coping strategies were also categorized under healthy and unhealthy coping strategies. This study recommends appropriate coping strategies and interventions in the construction industry such as education of construction personnel on the consequences of various coping strategies. 展开更多
关键词 OCCUPATIONAL PSYCHOLOGY Psychological Disorders COPING Strategies CONSTRUCTION employeeS Ghana
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Psychological Influence Factors Analysis of the New Generation Employees’ Moral Choices from the Perspective of Cognitive Neurology 被引量:1
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作者 Bo Liu Wei Xie +1 位作者 Jiahao Zhang Cong Chen 《International Journal of Mental Health Promotion》 2021年第4期589-604,共16页
At present,the academic researches on moral choices focus mainly on the individuals’external behaviors,without fully considering the influences of the individuals’internal psychological factors.Based on the model of... At present,the academic researches on moral choices focus mainly on the individuals’external behaviors,without fully considering the influences of the individuals’internal psychological factors.Based on the model of complete information static games in the Non-cooperative Game theory,the present research has designed a“Red and Blue Experiment”to explore the psychological influencing factors of the new generation employees’moral choices.The research has conducted psychoanalysis on the new generation employees through experiments and interviews with 118 data sources,and concluded the characteristics in relation to the different stages of psychological processes and moral choices of the experimental population.Through comparative analysis,it is found that:the psychological factors,such as trust,doubt,and guilt will influence the new generation employees’moral choices,guiding them to make choices,such as risk aversion and mutual benefit and win-win,in the process.Additionally,the research has also provided effective scientific evidence for the new generation employees’mental health development and career planning. 展开更多
关键词 New generation employees moral choices psychological factors cognitive neurology
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Analysis on the Effective Management and Enterprise Value Based on Employee and Customer Value 被引量:1
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作者 Cui Shaoying Ding Ning 《Chinese Business Review》 2013年第9期655-660,共6页
Value is the internal driving force for any corporate to obtain profits. The key issue of making profit lies on whether the corporate can truly appreciate the needs and combination of stakeholders' value, and establi... Value is the internal driving force for any corporate to obtain profits. The key issue of making profit lies on whether the corporate can truly appreciate the needs and combination of stakeholders' value, and establish a successful management of value exchange system. This paper starts with the theories of the employee and customer value measurement and management, followed by the value exchange system of employee-customer-organization. Therefore, it explains the status and role of employee-customer-organization in terms of value exchange. This work concludes that customers' satisfaction is determined by employees' satisfaction, and on that basis, customers would provide the promoted value to the organization. 展开更多
关键词 employee value customer value organization value rational exchange enterprise value promotion
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