基于人工智能规划的服务组合算法得到的组合方案是一种层次化服务流程(layered service process,LSP),由服务之间的数据流(而非传统块结构流程中的控制结构)加以驱动执行。为使该类服务流程能在业务过程执行语言(business process execu...基于人工智能规划的服务组合算法得到的组合方案是一种层次化服务流程(layered service process,LSP),由服务之间的数据流(而非传统块结构流程中的控制结构)加以驱动执行。为使该类服务流程能在业务过程执行语言(business process execution language,BPEL)引擎上直接执行,研究了将LSP转换为BPEL的方法,追求BPEL执行效率的优化。给出了LSP的形式化模型,分析了将LSP转换为BPEL的3种策略(完全拆分、按层拆分、按块拆分),定性对比了三者之间的性能优劣。针对按块拆分策略,提出了9条规则用于对LSP的拆分,提出了块拆分算法和块合并算法。通过一个LSP案例对转换过程进行了演示,并通过实验证实了该转换方法可以获得比其他转换策略性能更好的BPEL。展开更多
Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with te...Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.展开更多
文摘基于人工智能规划的服务组合算法得到的组合方案是一种层次化服务流程(layered service process,LSP),由服务之间的数据流(而非传统块结构流程中的控制结构)加以驱动执行。为使该类服务流程能在业务过程执行语言(business process execution language,BPEL)引擎上直接执行,研究了将LSP转换为BPEL的方法,追求BPEL执行效率的优化。给出了LSP的形式化模型,分析了将LSP转换为BPEL的3种策略(完全拆分、按层拆分、按块拆分),定性对比了三者之间的性能优劣。针对按块拆分策略,提出了9条规则用于对LSP的拆分,提出了块拆分算法和块合并算法。通过一个LSP案例对转换过程进行了演示,并通过实验证实了该转换方法可以获得比其他转换策略性能更好的BPEL。
文摘Academic research into service industries has explored the characteristics of interpersonal interactions between employees and customers, but there are few studies addressing the issues of consumer interaction with technology and its influence on the objectives and results of the operations subsystem. This study examines the elements of the service encounter, and the changes automation originates in them and their relationships. The paper also examines changes in the elements and results of the operations subsystem, as a result of automation. We propose that the customer＇s relationship with employees and/or technology and automated systems for the service impact the objectives and results of the operations subsystem, all of which could have an effect on the company＇s competitive position. The empirical study is focused on four industries, namely, toll motorways, car parks, carwash and video/DVD rental companies, in an attempt to identify objectives that lead companies to implement automated processes affecting the customer＇s relationship with the company. The hypotheses generated are contrasted with a structural equation modelling. The results confirm that the customer＇s relationship with employees and automated systems for the service impacts the objectives and results of the operations subsystem. Also, the results show how automation can enable firms simultaneously to achieve acceptable levels of flexibility and productivity, two dimensions that have traditionally been considered opposites.
