Background:To explore the application effect of Acknowledge-Introduce-Duration-Explanation-Thank you(AIDET)communication mode in reducing anxiety and improving the care services satisfaction of the patients.Methods:Th...Background:To explore the application effect of Acknowledge-Introduce-Duration-Explanation-Thank you(AIDET)communication mode in reducing anxiety and improving the care services satisfaction of the patients.Methods:The 100 cases undergoing cataract daytime operation from February to July 2019 were divided into test group and control group.The test group conducted health education and nursing care for patients during admission,pre-operation,post-operation,and discharge according to the AIDET communication mode.And the control group was given health education and nursing care to the patients according to the traditional way of communication.Results:The difference of the socioeconomic information between these two groups showed no statistical significance.The care services satisfaction score in the test group was statistically higher than that in the control group(P<0.05).The Self-Rating Anxiety Scale(SAS)score in the test group was significantly lower than that in the control group(P<0.01).This result indicated that the patients suffered less anxiety with the AIDET mode of communication.Conclusions:The application of AIDET communication mode to the nursing service of cataract daytime operation can reduce the tension and anxiety of the patients from the treatment and improve their satisfaction to care services.展开更多
Objective: to study the methods of humanistic care, nurse-patient communication and nursing value in outpatient nursing. Methods: from January 2020 to December 2020, 300 outpatients in our hospital were selected as ro...Objective: to study the methods of humanistic care, nurse-patient communication and nursing value in outpatient nursing. Methods: from January 2020 to December 2020, 300 outpatients in our hospital were selected as routine group, and routine nursing was carried out in outpatient nursing. From January, 2021 to December, 2021, 300 outpatients in our hospital were selected as the high-quality group. On the basis of routine nursing, humanistic care (creating a comfortable treatment environment, improving the quality of triage service, strengthening information construction, and smoothing the green channel) was jointly carried out in outpatient nursing, and the CICARE communication mode was constructed. The satisfaction, efficiency, quality, nursing errors and the incidence of nurse-patient disputes between the two groups were compared. Results: the patients satisfaction with medical environment, nurses service attitude, nurse-patient communication effect, medical order and health guidance in the high-quality group were 93.33%, 95%, 95.33%, 91.33% and 94.67% respectively, which were higher than those in the routine group (79.67%, 76.67%, 77.33% and 71.67%). The registration time, treatment time, auxiliary examination time, payment time and medicine taking time of patients in the high-quality group were shorter than those in the routine group (P<0.05). The scores of nursing level, nursing safety, nursing skills and nursing spirit of patients in high-quality group were higher than those in routine group (P<0.05). The incidences of nursing errors and nurse-patient disputes in high-quality group were 4% and 2% respectively, which were lower than those in routine group (14% and 8%, P < 0.05). Conclusion: humanistic care and constructing CICARE nurse-patient communication mode in outpatient nursing can effectively improve patients satisfaction, efficiency and quality of treatment, and prevent nurse-patient disputes.展开更多
文摘Background:To explore the application effect of Acknowledge-Introduce-Duration-Explanation-Thank you(AIDET)communication mode in reducing anxiety and improving the care services satisfaction of the patients.Methods:The 100 cases undergoing cataract daytime operation from February to July 2019 were divided into test group and control group.The test group conducted health education and nursing care for patients during admission,pre-operation,post-operation,and discharge according to the AIDET communication mode.And the control group was given health education and nursing care to the patients according to the traditional way of communication.Results:The difference of the socioeconomic information between these two groups showed no statistical significance.The care services satisfaction score in the test group was statistically higher than that in the control group(P<0.05).The Self-Rating Anxiety Scale(SAS)score in the test group was significantly lower than that in the control group(P<0.01).This result indicated that the patients suffered less anxiety with the AIDET mode of communication.Conclusions:The application of AIDET communication mode to the nursing service of cataract daytime operation can reduce the tension and anxiety of the patients from the treatment and improve their satisfaction to care services.
文摘Objective: to study the methods of humanistic care, nurse-patient communication and nursing value in outpatient nursing. Methods: from January 2020 to December 2020, 300 outpatients in our hospital were selected as routine group, and routine nursing was carried out in outpatient nursing. From January, 2021 to December, 2021, 300 outpatients in our hospital were selected as the high-quality group. On the basis of routine nursing, humanistic care (creating a comfortable treatment environment, improving the quality of triage service, strengthening information construction, and smoothing the green channel) was jointly carried out in outpatient nursing, and the CICARE communication mode was constructed. The satisfaction, efficiency, quality, nursing errors and the incidence of nurse-patient disputes between the two groups were compared. Results: the patients satisfaction with medical environment, nurses service attitude, nurse-patient communication effect, medical order and health guidance in the high-quality group were 93.33%, 95%, 95.33%, 91.33% and 94.67% respectively, which were higher than those in the routine group (79.67%, 76.67%, 77.33% and 71.67%). The registration time, treatment time, auxiliary examination time, payment time and medicine taking time of patients in the high-quality group were shorter than those in the routine group (P<0.05). The scores of nursing level, nursing safety, nursing skills and nursing spirit of patients in high-quality group were higher than those in routine group (P<0.05). The incidences of nursing errors and nurse-patient disputes in high-quality group were 4% and 2% respectively, which were lower than those in routine group (14% and 8%, P < 0.05). Conclusion: humanistic care and constructing CICARE nurse-patient communication mode in outpatient nursing can effectively improve patients satisfaction, efficiency and quality of treatment, and prevent nurse-patient disputes.
