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Exploration into the Localization Path of International High-end Boutique Hotels:A Case Study of Hotel Indigo Shanghai on the Bund
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作者 XU Meng YU Ziping 《Journal of Landscape Research》 2025年第1期59-62,共4页
Taking the Hotel Indigo Shanghai on the Bund as an example,this paper explores the localization of international high-end boutique hotels in China by using the methods of literature research and case study.The results... Taking the Hotel Indigo Shanghai on the Bund as an example,this paper explores the localization of international high-end boutique hotels in China by using the methods of literature research and case study.The results show that the localization of international high-end boutique hotels is embodied in brand building,spatial layout,service design and cultural activity planning,and that the perfect integration of international brand concept and local culture is an important factor for its success in the Chinese market.The research aims to provide reference for promoting the in-depth development and integration of international high-end boutique hotels in the Chinese market and the localization process of state-owned high-end boutique hotels in the future host country. 展开更多
关键词 Boutique hotel LOCALIZATION Hotel Indigo
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Strategic Planning Practices of Hotels in Kenya
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作者 Lilian M.Gikutha Florence W.Njau Naghea Jilo 《Journal of Tourism and Hospitality Management》 2024年第1期12-17,共6页
This study broadens perspectives of strategic planning procedures in hotels by analyzing hotel managers’perspectives on hotel strategy formulation and planning.The study was a descriptive quantitative study that targ... This study broadens perspectives of strategic planning procedures in hotels by analyzing hotel managers’perspectives on hotel strategy formulation and planning.The study was a descriptive quantitative study that targeted managers from various Kenyan hotels.180 questionnaires were returned from a sample of 280 hotel managers who had attended management development programs at a hospitality school.The primary goal of the study was to analyze two aspects of the strategic planning process:strategy formulation and strategic planning.The findings revealed that hotels in Kenya have developed methods and are keen on scanning their external environments.However,with the product offerings being so comparable,competitive analysis played an important role in the context.Creating a unique or specialty offering was not a popular option for most hotels.Cost-cutting was the most favored strategic inclination to achieve desired results.The balanced scorecard was underutilized in the sector.While managers were involved in the strategic planning process,other lower cadre employees were not,they were provided with the targets for the hotels’organizational goals to be achieved.The findings reveal that with similar products and services,the industry creates a hostile business climate with fierce rivalry and must invest in the most obvious alternative of cost reduction to survive.Alternative product innovation is not common in this industry for developing a differentiation approach that allows a property to control a market. 展开更多
关键词 hotels strategy formulation strategic planning
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Research on the Development Strategy of Panxi Sunshine Health and Wellness Homestays and Hotels Based on Traditional Chinese Medicine Health Preservation
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作者 Zihui Zhao Zhengnan Wuyu +1 位作者 Sicen Liu Chuibiao Zeng 《Proceedings of Business and Economic Studies》 2024年第3期114-119,共6页
This study is the first phase of research results from the student innovation project“Yunqiao Sunshine Health and Wellness Homestay”group at Chengdu Normal University.By analyzing the current state of the Sunshine H... This study is the first phase of research results from the student innovation project“Yunqiao Sunshine Health and Wellness Homestay”group at Chengdu Normal University.By analyzing the current state of the Sunshine Health and Wellness Tourism Area economy in the Panxi region of Sichuan,local policies,and the current state of Sunshine Health and Wellness homestays and hotels,this paper proposes the possibility of developing Sunshine Health and Wellness homestays and hotels through traditional Chinese medicine(TCM)health preservation methods.It also proposes development strategies for such hotels through a market survey SWOT analysis. 展开更多
关键词 Traditional Chinese medicine health preservation Sunshine Health and Wellness Tourism Area Homestays and hotels STRATEGY
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Service Failures in 3- to 5-Star Hotels in Accra, Ghana
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作者 Adelaide G. Mensah-Kufuor Ishmael Mensah Edem Kwesi Amenumey 《Journal of Tourism and Hospitality Management》 2015年第2期73-86,共14页
This paper examines service failures in 3- to 5-star hotels in the Accra Metropolis in Ghana. The objectives of the research were to ascertain the categories of service failures commonly experienced by guests and asse... This paper examines service failures in 3- to 5-star hotels in the Accra Metropolis in Ghana. The objectives of the research were to ascertain the categories of service failures commonly experienced by guests and assess guests' level of dissatisfaction with the service failures. Descriptive survey design using critical incident questionnaires (CIQ) was used to collect data from a purposive sample of 174 guests who experienced service failures in ten 3- to 5-star hotels. The data were analyzed using SPSS. The most dominant service failures experienced by guests were service system failures, such as unavailable/irregular service and defective products, occurring mostly in the housekeeping departments. With the revelation of potential service failures experienced by guests and their effect on guests, this study offers suggestions to managers to revamp some policies to curtail some service failures and improve service delivery. This study contributes to the literature on service failure in the context of a developing country. 展开更多
关键词 service failures hotels guest dissatisfaction SERVICES INTERACTION Accra
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The Effect of Customer Verbal Aggression on Burnout in Frontline Employees in Hotels and Travel Agencies: The Moderating Role of Perceived Supervisor Support
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作者 Jailan M. El Demerdash Heba M. Said 《Journal of Tourism and Hospitality Management》 2018年第6期291-303,共13页
This study aimed to assess the effect of customer verbal aggression(CVA)on job burnout(JB)in frontline employee in both hotels and travel agencies,trying to reveal if there is a difference between both sectors in this... This study aimed to assess the effect of customer verbal aggression(CVA)on job burnout(JB)in frontline employee in both hotels and travel agencies,trying to reveal if there is a difference between both sectors in this context.The study additionally tested the moderation role of perceived supervisor support(PSS)in the relation between customer verbal aggression and burnout in hotels and travel agencies.Two versions of the questionnaire were distributed online.The first among hotels employees and the second was addressed to travel agencies employees;613 were retrieved and analyzed using the version of Spss 23.0.The results showed a significant difference among the level of customer verbal aggression,job burnout,and perceived supervisor support in hotels and travel agencies.Although there was a significant relation between customer verbal aggression and job burnout among frontline employees in both settings,this relationship was moderated by PSS in hotels but not in travel agencies.Eventually,the study concludes with recommendations and practical managerial implications in this regard and it can be considered as a first step for helping practitioners to efficiently manage such a phenomenon. 展开更多
关键词 CUSTOMER verbal aggression(CVA) job burnout(JB) perceived supervisor support(PSS) travel AGENCIES hotels FRONTLINE employees
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Xenia Hotels in Greece: A Holistic Approach to Modern Cultural Heritage
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作者 Zoe Georgiadou Dionisia Frangou Dimitris Mamellos 《Journal of Civil Engineering and Architecture》 2015年第2期130-140,共11页
In the early 1950s, the Greek National Tourism Organization made a nation-wide attempt to develop tourism in Greece. For a period of two decades, it developed the hotel buildings' substructure, a project known as the... In the early 1950s, the Greek National Tourism Organization made a nation-wide attempt to develop tourism in Greece. For a period of two decades, it developed the hotel buildings' substructure, a project known as the "Xenia project". During this period, Greek architects, devoted to modernism, designed and supervised 53 hotel compounds, which spread throughout the country. Today, the Xenia Hotels are internationally recognized as part of Greece's modern cultural heritage, based on the simplicity, the definition of the form and the truth in materials use, besides the integration of the buildings in the natural environment, components which reveal themselves as a unique venture. This paper aims to reveal that, despite the efforts to retain the Xenia Hotels, these procedures remain incomplete. They rightly focus on architectural shells, morphological and functional standardization, proper utilization of the Greek environmental conditions, and the use of authentic local materials. However, the cultural evaluation of these settlements can only be completed by their holistic design, which also comprises their interior spaces, lightening and furniture design, all these detailed aspects that form an organic entirety and which are not included in these efforts. 展开更多
关键词 Xenia hotels modem cultural heritage holistic design architectural approach interior design furniture design.
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Exploring the Importance of Service Quality Attributes for Millennials at Boutique Budget Hotels
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作者 Heena Singh Sikand Neha Singh 《Journal of Tourism and Hospitality Management》 2020年第6期251-271,共21页
Millennials have a high spending power toward travel and therefore,the boutique budget hotel sector has been rapidly developing to attract this target market.However,there is not much information on what Millennials f... Millennials have a high spending power toward travel and therefore,the boutique budget hotel sector has been rapidly developing to attract this target market.However,there is not much information on what Millennials find important in service quality at these hotels,due to which it is pertinent for hoteliers to research and understand their behavior to cater to them accordingly.Therefore,this research investigates which service quality attributes Millennials find the most important in boutique budget hotels.This exploratory study reviews past literature and issuing questionnaire surveys for Millennials.This study explores the service quality dimensions within boutique budget hotels and how the dimensions further influence customer satisfaction and customer loyalty.The results obtained from the exploratory factor analysis revealed five dimensions of service quality,namely,hotel experience,staff experience,device experience,visual appeal perception,and wireless connection.Multiple regression analysis was also applied and showed that these five dimensions had a statistically significant positive influence on customer satisfaction and customer loyal. 展开更多
关键词 service quality MILLENNIALS boutique budget hotels customer satisfaction customer loyalty
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Correlating Customer Satisfaction and Customer Loyalty:The Case of International Tourists in Cretan Resort Hotels
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作者 Vasiliki Avgeli Dimitris Smarianakis Marios Sotiriades 《Journal of Tourism and Hospitality Management》 2020年第2期43-59,共17页
Customer satisfaction and customer loyalty are considered as a confirmation of remarkable service provision towards the customers.The formation of both constructs is viewed as a vital element which leads to the reinfo... Customer satisfaction and customer loyalty are considered as a confirmation of remarkable service provision towards the customers.The formation of both constructs is viewed as a vital element which leads to the reinforcement of competitive advantage for the hotels.Various academic viewpoints are available concerning the constructs of customer satisfaction and loyalty;nevertheless,most of them indicate an opposition towards their correlation.The aim of this research was to investigate the factors that reinforce the satisfaction and loyalty levels of resort tourists and identify whether or not the two constructs are interrelated.A quantitative research methodology was applied,with the use of close-ended paper questionnaires,which were administered to international tourists staying in resort hotels in the Municipality of Hersonissos,one of the most popular tourist destinations in northern Crete.Findings confirmed a positive correlation between customer satisfaction and customer loyalty.Data also showed that food and beverage quality,location and price are considered as the most significant factors that enhance satisfaction levels,whereas emotional experiences,loyalty programs,customer service quality,and customer satisfaction were identified to have a significant impact on the formation of customer loyalty. 展开更多
关键词 customer satisfaction customer loyalty CORRELATIONS international tourists resort hotels
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Hotels In Tianjin
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《China's Foreign Trade》 1997年第5期54-55,共2页
Name 1. SHERATON TIANJIN HOTEL 2. HYATT HOTEL TIANJIN 3. THE CRYSTAL PALACE HOTEL TIANJIN 4. NEW WORLD ASTOR HOTEL TIANJIN 5. TIANJIN INTERNATIONAL BUILDING 6. TIANJIN FRIENDSHIP HOTEL 7. TIANJIN VIEW
关键词 St In hotels In Tianjin
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Five-force Analysis and Market Strategies of Budget Hotels in Small and Medium-sized Cities --ake Xuchang Jinjiang INN for Example
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作者 Li PAN 《International English Education Research》 2014年第9期81-83,共3页
Budget hotels, as an emerging hotel model, were started and attained a rapid development in China in the last ten years, and have proven to be important part of China抯 hotel industry. As competitions in the hotel ind... Budget hotels, as an emerging hotel model, were started and attained a rapid development in China in the last ten years, and have proven to be important part of China抯 hotel industry. As competitions in the hotel industry become increasingly fiercer, budget hotel brands launch a fight for seizing more market share. Therefore, it is necessary for Xuchang Jinjiang INN as a famous hotel brand to be distinguished from the hotel product strategies of the developed economic areas in the development environment of the small and medium-sized tourism cities, so as to adapt to the characteristics of regional market. 展开更多
关键词 Jinjiang INN Budget hotels Xuchang Small and Medium-sized Cities Hotel Operating Management
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Job Satisfaction of Hospitality Employees of the Department of Tourism Accredited Hotels in Baguio City
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作者 Isagani A.Paddit 《Journal of Tourism and Hospitality Management》 2021年第5期259-268,共10页
A high level of job satisfaction among workers in the hospitality industry improves the level of satisfaction among its guests.This study determined the level of job satisfaction of employees according to the identifi... A high level of job satisfaction among workers in the hospitality industry improves the level of satisfaction among its guests.This study determined the level of job satisfaction of employees according to the identified factors which are perceived essential and will increase the employee’s level of performance.The study was composed of 219 rank and file employees.The study made use of a descriptive method to answer the research objectives.The findings showed that the employees of the DOT accredited hotels in Baguio City are very satisfied.The level of job satisfaction of Generation X and Millennials were both satisfied.However,younger employees are less satisfied with their jobs than older employees.Job satisfaction of hospitality employees according to gender showed that male employees were more satisfied than female employees.The significant differences in job satisfaction of males and females are their values,goals,and workplace expectations.Job satisfaction of hospitality employees varies according to their highest educational attainment.The findings showed that the higher the level of educational attainment among hospitality employees,the higher their satisfaction level.The employees believed that salaries and wages remain the most dominant factor in increasing their job satisfaction level. 展开更多
关键词 job satisfaction performance hospitality employees job factors accredited hotels
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Airlines and Tourist Hotels Guide
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《China's Foreign Trade》 1995年第8期44-45,共2页
Domestic Airlines Tianjin Subsidiary Air China It has both domestic and international destinations, starting from Tianjin to Guangzhou, Shanghai, Xi’an, Chengdu, Wenzhou, Fuzhou, Xiamen, Shantou, Shenzhen, Haikou, Ho... Domestic Airlines Tianjin Subsidiary Air China It has both domestic and international destinations, starting from Tianjin to Guangzhou, Shanghai, Xi’an, Chengdu, Wenzhou, Fuzhou, Xiamen, Shantou, Shenzhen, Haikou, Hongkong and Seoul. 展开更多
关键词 SAS Airlines and Tourist hotels Guide
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Economical Hotels in Email Marketing Strategy
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作者 Zhenhua ZHANG 《International Journal of Technology Management》 2014年第11期95-97,共3页
With the rapid development of China' s tourism industry, the country in various regional economy hotels has sprung up everywhere. Economical hotels affected due to low prices of factors, more and more pro-consumer ga... With the rapid development of China' s tourism industry, the country in various regional economy hotels has sprung up everywhere. Economical hotels affected due to low prices of factors, more and more pro-consumer gaze. Customers source a large part of budget hotels are from users, how to promote their hotel through the Internet is a problem that must be considered by the economy hotel, the paper through the study of economy hotel email marketing strategy wants to Economical hotels certain significance. 展开更多
关键词 Economical hotels Email Marketing User License
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Status Quo and Prospects of Hotels in Beijing
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作者 Zhong Shu 《China's Foreign Trade》 1997年第12期48-48,共1页
As China expands its opening to the outside world, hotels in Beijing are developing rapidly. At the end of 1997, there were 259 hotels in Beijing, including 15 fivestar ones, 25 four-star ones and 46 three-star ones a... As China expands its opening to the outside world, hotels in Beijing are developing rapidly. At the end of 1997, there were 259 hotels in Beijing, including 15 fivestar ones, 25 four-star ones and 46 three-star ones and having more than 60,000 rooms.If hotels not appraised for star grade are taken into account, the hotel market in Beijing will be much larger. 展开更多
关键词 Status Quo and Prospects of hotels in Beijing
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Energy Consumption and Energy Use Characteristics of High-Rise Hotels: A Case Study of Xi'an, Shaanxi
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作者 LI Xueping WU Yue 《Journal of Landscape Research》 2019年第2期99-103,共5页
In this paper, 5 high-rise hotels in Xi'an were selected for research, their energy consumption data from 2015 to 2016 were collected and analyzed, their comprehensive energy consumption per unit area was compared... In this paper, 5 high-rise hotels in Xi'an were selected for research, their energy consumption data from 2015 to 2016 were collected and analyzed, their comprehensive energy consumption per unit area was compared by using the standard coal coefficient, and their energy use characteristics and influencing factors were obtained. The test analyzed various parameters of the indoor environment and evaluated the indoor environmental quality according to the specifications and standards. Starting from the perspective of energy use systems, this paper found energy consumption priorities and problems of these hotels, and proposed feasible energy conservation measures, in a view to providing a reference for energy conservation design of high-rise hotels in Xi'an. 展开更多
关键词 HIGH-RISE hotels ENERGY consumption Indoor environment ENERGY use CHARACTERISTICS
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BARS & HOTELS
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《China's Foreign Trade》 2008年第14期5-,共1页
Hilton Beijing Wangfujing Set to Open on July 28 Hilton's newest intimate-style hotel set to open in the heart of Wangfujing Street, next to the Forbidden City Scheduled to open on July,28 2008,Hilton Beijing Wang... Hilton Beijing Wangfujing Set to Open on July 28 Hilton's newest intimate-style hotel set to open in the heart of Wangfujing Street, next to the Forbidden City Scheduled to open on July,28 2008,Hilton Beijing Wangfujing sets the stan- dard for modern comfort.Designed as a chic,intimate lifestyle hotel,featuring 255 guestrooms including 58 suites,the hotel will be housed in the Macao Center Complex,ideally located on Wangfujing Commercial Street,one of Beijing's most prestigious addresses. 展开更多
关键词 WILL WWW hotels BARS
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Impact of Operating Conditions on the Productivity of Star-Rated Hotels in China's Mainland: Verification from Spatial Metrology
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作者 XIE Ailiang LI Xiubiao +2 位作者 LIU Zhongxiu LIU Chuanyu YU Feng 《Journal of Landscape Research》 2019年第1期87-89,94,共4页
Room occupancy rate is a key indicator of star-rated hotel management quality. This paper takes Cobb-Douglas production function as the theoretical framework. Spatial Moran index of autocorrelation, Spatial Lag Model(... Room occupancy rate is a key indicator of star-rated hotel management quality. This paper takes Cobb-Douglas production function as the theoretical framework. Spatial Moran index of autocorrelation, Spatial Lag Model(SLM) and Spatial Error Model(SEM) are used to analyze the star-rated hotels labor productivity of 31 provincial regions in China's Mainland based on the star-rated hotels statistical data of year 2016. The spatial correlation and spatial difference of the star-rated hotels labor productivity is discussed. This paper studies the impact of three factors on spatial characteristics of star-rated hotels labor productivity in China's Mainland. The econometric estimation results show that:(1) Star-rated hotels labor productivity present significant spatial dependence and spatial difference in China's Mainland.(2) The estimation results of Ordinary least Squares(OLS) are reliable.(3) The reliability of the results obtained by the Spatial Error Model(SEM) analysis is the highest, and has a stronger explanatory power to the spatial relationship of star-rated hotels labor productivity in China's Mainland. The average room occupancy rate has more influence on the labor productivity of the provincial star-rated hotels than the impact of capital and labor. 展开更多
关键词 Labor productivity Star-rated hotels Room occupancy rate Spatial econometric analysis China's Mainland
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Research on the Development of Green Hotels in the Context of Low Carbon Tourism
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作者 Ze Hui Fan Fang Huang Jiang Tao Li 《Proceedings of Business and Economic Studies》 2023年第5期59-65,共7页
With the continuous implementation of national measures related to carbon neutrality strategy,the concept of a low-carbon economy has been deeply rooted in people’s hearts.Low-carbon tourism has gradually become an i... With the continuous implementation of national measures related to carbon neutrality strategy,the concept of a low-carbon economy has been deeply rooted in people’s hearts.Low-carbon tourism has gradually become an inevitable trend,and the tourism industry is also undergoing orderly transformation and upgrading.To promote the sustainable development of the tourism industry,the tourism and hotel industry should also shift towards a low-carbon and green model.Hotel activities can easily bring related environmental issues,such as energy consumption,garbage generation,ecological pollution,etc.Therefore,building a green hotel will bring huge social and economic benefits to the low-carbon tourism industry.This article will address the above issues and take a low-carbon economy as the starting point,proposing sustainable development strategies and suggestions for green hotels from both the internal and external environment of the hotel,creating a low-carbon management atmosphere,and promoting the low-carbon operation of the green hotel industry. 展开更多
关键词 Low carbon tourism Green hotels Sustainable development
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CHIC’N BOUTIQUE Welcoming a new wave of sleek Shanghai hotels
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作者 Christine Huang 《大美术》 2007年第4期145-150,共6页
Our city is long past its coming out. Now one of the most talked about destinations in the world, Shanghai is as much of a center for tourism as it is for commerce. Travelers here face a glut
关键词 N BOUTIQUE Welcoming a new wave of sleek Shanghai hotels
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Evaluating the Impact of ICT Usage on the Performance of Jamaican Hotels: A Conceptual Perspective 被引量:2
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作者 Delroy A. Chevers 《Journal of Tourism and Hospitality Management》 2015年第1期22-31,共10页
For years, the hotel industry has been a dominant contributor in many economies by employing thousands of people and generating huge revenue annually and is currently the fastest growing economic sector in the world. ... For years, the hotel industry has been a dominant contributor in many economies by employing thousands of people and generating huge revenue annually and is currently the fastest growing economic sector in the world. This incredible success is largely attributed to the adoption of information and communication technology (ICT). Research has demonstrated that ICT adoption is a key influencing factor in enhancing hotel performance at both the strategic and operational levels. However, there is an appeal in the literature for more studies to evaluate the relationship between ICT adoption and hotel performance in developing countries. As a result, this conceptual paper is proposing a research model to evaluate the impact of ICT adoption on the performance of Jamaican hotels. It is hoped that future research will validate the proposed research model, which by extension can provide useful insights to hotel managers regarding the ICT services with the greatest influence on hotel performance. 展开更多
关键词 ADOPTION HOTEL information and communication technology (ICT) Jamaica
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