Service standards communication and servant leadership are both important mechanisms to improve an organization＇s service process. Therefore, they are likely to affect strategic competence and customer orientation sk...Service standards communication and servant leadership are both important mechanisms to improve an organization＇s service process. Therefore, they are likely to affect strategic competence and customer orientation skills of organizations. In this research, customer orientation and strategic competence are undertaken in relation with servant leadership and service standards communication, using a sample of 106 Turkish firms＇ executive assistants. The results prove that service standards communication and servant leadership have a strong positive relationship with both strategic competence and customer orientation.展开更多
This research highlights the need to develop a framework for leadership,human capital development,and knowledge management by reviewing existing literature in the field of research.The main aim of this research is to ...This research highlights the need to develop a framework for leadership,human capital development,and knowledge management by reviewing existing literature in the field of research.The main aim of this research is to propose a model which supports the relationship between leadership(servant leadership,transformational leadership)and human capital development.The study also proposes that knowledge management(knowledge sharing,knowledge acquisition)will moderate the relationship between leadership(servant leadership,transformational leadership)and human capital development.A set of propositions that represent an empirically-driven research agenda,and also describe the relationships between the focal variables are presented to enhance audience’s understanding within a business context.展开更多
文摘Service standards communication and servant leadership are both important mechanisms to improve an organization＇s service process. Therefore, they are likely to affect strategic competence and customer orientation skills of organizations. In this research, customer orientation and strategic competence are undertaken in relation with servant leadership and service standards communication, using a sample of 106 Turkish firms＇ executive assistants. The results prove that service standards communication and servant leadership have a strong positive relationship with both strategic competence and customer orientation.
文摘This research highlights the need to develop a framework for leadership,human capital development,and knowledge management by reviewing existing literature in the field of research.The main aim of this research is to propose a model which supports the relationship between leadership(servant leadership,transformational leadership)and human capital development.The study also proposes that knowledge management(knowledge sharing,knowledge acquisition)will moderate the relationship between leadership(servant leadership,transformational leadership)and human capital development.A set of propositions that represent an empirically-driven research agenda,and also describe the relationships between the focal variables are presented to enhance audience’s understanding within a business context.
